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Delivery Schedule Information

Below is the schedule for iCare deliveries.  Please review regularly as schedules are subject to change based on holidays and facility requirements.  It is recommended that you have all orders submitted at least 48 hours prior to the delivery schedule to ensure your loved one receives their gift at the first opportunity.  You will receive a notification once the order is delivered. 

 

Who is Eligible to Receive an iCare or FF Order?

  • Inmates with a positive trust fund balance of $0.00 or more.
    • If an inmate does not have sufficient funds, you may be able to add a financial deposit on their account via TOUCHPAY. See the link on the website below.
    • Upon placing a financial deposit on an inmate account, please wait 60 minutes before attempting to place an iCare order.
  • All  inmates with the exception of those placed on County-Directed “restriction”.
    • Inmates who have been placed on restriction, will not be eligible to receive an iCare order. If a purchase has been made for an inmate that has become ineligible after the transaction has been placed, ARAMARK will first work with appropriate facility staff to determine whether 1) The iCare order can be delivered in the future 2) The iCare order is to be credited back to the purchaser’s credit card.

     Durham County will be Closed on 11/27, 11/28, 12/25, 12/26, 1/1, and 1/2. We will make deliveres on the Wednesday before the Holiday and on the Monday after the Holiday.

When will the iCare Package Be Delivered?

Living Unit

Delivery Day

DeliveryTime

iCare Order By:

3rd Floor

Tuesdays &

Fridays

Between

12 pm – 8 pm

Mondays by Noon &

Thursday by Noon

4th Floor

Tuesdays & Fridays

Between

12 pm – 8 pm

Mondays by Noon &

Thursday by Noon

5th Floor

Tuesday &

Fridays

Between

12 pm – 8 pm

Tuesdays by Noon &

Thursday by Noon



  • The delivery schedule is subject to change based upon operational needs by either the County or ARAMARK.
  • All orders must be received within 24 hours of the scheduled delivery time. If the order is not received within 24 hours of the scheduled delivery time, the order will be delivered the next available schedule.
  • If the scheduled delivery for your iCare or FreshFavorites package falls on a holiday, the package will be delivered on the next scheduled delivery day.

Other Order Restrictions:

  • Inmates are allowed to receive 2 iCareBags per week
  • Inmates are allowed to receive1 FF’s per week